Useful information for South Tyrol holidays with or without children

• Private playground directly on the premises
• Small children’s playroom for cosy hours
• Child-friendly extras on request
• A big heart for children and families

Something can always happen before the start of a journey. The following cancellation conditions apply at Hotel Tenz:
Up to 30 days before arrival: cancellation free of charge,
29 – 15 days before arrival: 40% of the price,
14 – 8 days before arrival: 60% of the price,
8 – 0 days before arrival, in case of late arrival or early departure: 70% of the price.

In case of no-show, 100 % of the total costs will be charged.
 
IMPORTANT: Unfortunately, free cancellation is no longer possible less than 30 days before the start of the booked stay.
 
Tip: We recommend taking out travel insurance. We would be happy to inform you about this and offer you the service of completing the transaction.
With our cancellation insurance you are financially protected. If you arrive late, fail to arrive, or cut your stay short, cancellation fees may still apply in accordance with EU regulations.
To protect you from any expenses in such cases, we recommend taking out travel cancellation insurance, which can be covered for you by the European Travel Insurance.

Payment methods
You can pay your bill in cash, by debit or credit card

Bank data
Hotel TENZ
Raiffeisenkasse Unterland – Montagna Branch
IBAN: IT 40 H 08114 59220 000 307 008 368
SWIFT Code: RZSBIT 21717

The prices are per person and night with half board.
For rooms with breakfast, € 10.00 will be credited to your half-board price.
If you would like to book a double room as a single room, the surcharge per day is € 45.00.
Our prices are valid for stays of 4 nights or more. Surcharge on half-board price for a shorter stay: 15%.

Local tax
The local tax is € 3.00 per person per day (children under 14 years are excluded). This fee is not included in the total price of your stay and must be paid on-site.

Reductions for children
0 – 2.99 years: 100%
3 – 5.99 years: 70%
6 – 10.99 years: 50%
11 – 13.99 years: 25%

We would be happy to provide you with a cot upon request if you require one.

Check-in & check-out
Your room will be ready for you from 15:00 on arrival day. Earlier arrival is only possible in consultation with reception.
On the day of departure, please vacate the room by 11:00.

Dogs
Your four-legged friend is warmly welcome at Tenz upon request. Please note that dogs are not allowed in the dining room, pool areas, or on the sunbathing lawns. A charge of € 20.00 per dog, per day applies (food not included). Please ensure that dogs are kept on a leash at all times while on the premises. Hotel Tenz reserves the right to charge additional cleaning fees if necessary.
Please note: pets are not allowed in certain room categories. Please inform yourself about this in advance.

Non-smoking
The entire hotel is a non-smoking zone. We request that you smoke only on the balconies and in the outdoor areas.